At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Digital Deployment Team Lead supporting the Digital Health Team, (U.S. Remote) a typical day will include:

• Knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process including:

• Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements

• Ensuring adherence to internal and external quality standards (e.g., International Standards Organization)

• Supporting onboarding, deployment and implementation of the MARLO digital platform.

• Responsible for managing multiple projects at any given time, ensuring excellent customer experience, and identifying opportunities for continuous improvement.

• Ensure effective cross-functional communication and collaboration to improve the overall customer experience.

Customer Onboarding & deployment:

• Lead the onboarding process, ensuring customers are set up and ready to use the digital health platform.

• Provide training and support on how to use the platform effectively.

Training & Education:

• Conduct virtual training sessions to educate customers on best practices and new features.

• Create and maintain customer-facing documentation, guides, and resources.

Collaboration with Sales & Product Teams:

• Work closely with the Sales team to support the transition from sales to customer success and ensure continuity.

• Collaborate with the Product team to relay customer feedback and assist in the development of new features.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)

• The ability to fluently read, write, understand and communicate in English

• 2 Years of Relevant Experience

• Work hours: 40 hr

• Travel: 20%

• Relocation: No

• Sponsorship Assistance: No

HOW YOU CAN THRIVE:

Collaborate with teammates to share standard processes and findings as work evolves

See your career like never before with focused growth and development opportunities

Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

Alcon provides robust benefits package including health, life, retirement, flexible time off and much more.

Alcon Careers

See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.